The Acacia Tech team is helmed by the combined drive, vigour and technical acumen of two of the most experienced persons in wrap-up programs design and management, who between them bring in 45+ man years of experience of designing & providing enterprise automation software for the wrap-up risk management insurance business.
CIMS is the brain child of that collective effort over so many years and the platform has been honed to perfection across multiple client implementations, who include some of the premier players in that domain in the US.
The secret behind our success has been an unrelenting focus on support services. We understand that our clients' business runs on CIMS and hence downtimes are not acceptable. That is why we devise core groups who work as an extended team of the client. They are dedicated for a particular client and know their operations inside out.
As a result we are able to close 99% of our support requests over the phone itself. Anything that needs a deeper dive, we are able to resolve within the next 24 hours. And we have been doing that for the last 26 years !!!